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Lifetime Warranty see details »
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Levenhuk.com » Customer Service

Customer Service

Payment

You can pay securely online using Visa, MasterCard, American Express, Google Checkout, PayPal and other methods of payment. If a credit card authorization fails, we will notify you immediately so that you can contact your bank.

If you prefer to pay over the phone, please call us toll free at 800-342-1706 Monday-Friday from 6:00am to 2:30pm EST. If you want to place an order with this payment method any other time, please fill out the form providing information about the chosen product, your contacts and preferred call time.

International orders

For international orders, we can only accept payment by PayPal or by bank transfer.

Please note that US Bank charges a $30 service fee for wire transfers. Moreover, your bank may also request additional charges for a bank transfer. These fees are to be paid by customer.

Sales Tax

No Sales Tax applies on orders shipped outside of Florida. Florida residents are subject to 7% Sales Tax in accordance with state laws.

Shipping

Telescopes orders qualify for free shipping, delivery normally takes 5-7 business days.

Free 2nd day delivery on $150+ orders of other items.

2nd day delivery priced as standard shipping on any order of $0.01-$149.99 except telescopes orders.

Your order will be shipped the same day only if placed before 3 PM EST.

We provide overnight and second day delivery on business days only.

Please note that we are unable to ship to APO or FPO addresses.

International orders

International orders can be shipped from another Levenhuk international warehouse with no extra shipping charges. In that case, we may use a different courier service providing similar estimated time of arrival.

Customer is responsible for payment of customs duties, local sales and/or other taxes, if applicable, and such charges may be collected by Customer's shipping company upon delivery. Levenhuk is not responsible for any applicable local taxes or for customs duties imposed in any country other than the United States.

Returns

We have a 45-day return policy. If you are not happy with your purchase, please return it to us in its original packaging, all items must be in original, unused condition. The amount of your purchase will be refunded. Shipping fees will not be refunded.

If the return is due to defective products, you may be compensated for the return shipping.

Please contact us for full details if you need to make a return.

Warranty

All Levenhuk telescopes, microscopes, binoculars and other optical products, except for accessories, carry a lifetime warranty against defects in materials and workmanship; all accessories have a 6-month warranty. This warranty does not cover consumable parts, such as bulbs (incandescent, LED, halogen, energy-saving and other types of bulbs), batteries (rechargeable and non-rechargeable), electrical consumables, etc. Please make sure that you purchase Levenhuk products through this website or authorized resellers and keep your receipt in order for the warranty to be valid. Full details you can find here.

Price and/or Description Changes

All prices, pictures and descriptions on this website are subject to change. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.